Terms of Service

Effective September 26, 2026

These Terms of Service (“Terms”) are an agreement between you and AMCIETY SOCIAL MEDIA CONSULTANCY SERVICES (“AMCIETY,” “we,” “us,” or “our”), Barangay 16, Tondo I/II, City of Manila, National Capital Region 1012, Philippines. They apply to AMCIETY Live, AMCIETY Pay, and related AMCIETY websites, applications, features and services (collectively, the “Services”). By creating an account, connecting a Page, using a payment page, registering as a buyer, or otherwise using the Services, you agree to these Terms.

1. What the Services do

AMCIETY Live

AMCIETY Live helps sellers manage social live-selling. Depending on the seller’s configuration and available platform permissions, it can read relevant comments on a connected seller Page, process claims using specified comment formats, ask unregistered buyers to register, send claim-related messages, track quantities and waitlists, and provide seller dashboards.

AMCIETY Pay

AMCIETY Pay gives sellers a payment page that they can share with customers. Customers may enter contact, delivery, order and payment-reference information, attach item images where enabled, choose among payment methods offered by the seller, and upload proof for manual payments. Integrated payment methods may be processed by independent payment providers.

The Services may be used separately or together. For example, an AMCIETY Live confirmation message may contain an AMCIETY Pay link.

2. Seller accounts and responsibilities

• Provide accurate account and business information and keep login credentials secure.
• Connect only social Pages and accounts that you own or are authorized to manage.
• You are the seller of the goods or services you offer. You are responsible for product descriptions, pricing, stock, taxes, shipping, fulfillment, returns, refunds, warranties and customer disputes.
• Use buyer information only for legitimate sales, fulfillment, support and other lawful purposes, and handle it in accordance with applicable privacy laws.
• Keep your enabled payment methods, account details, QR codes, fees and payment instructions accurate.
• Review manual payment proofs and transaction information carefully. A displayed proof, reference, or status is not by itself a guarantee that funds have cleared.

3. Buyers and customers

• Provide accurate registration, contact, delivery and payment information.
• A live-sale claim may create an obligation to purchase under the seller’s disclosed rules. Sellers set their own payment deadlines, cancellation rules and fulfillment policies, subject to applicable law.
• For AMCIETY Pay, verify the seller, amount, payment method and instructions before sending funds.
• Questions about products, delivery, refunds and seller-specific policies should normally be addressed to the seller.

4. Live-sale claims, quantities and waitlists

AMCIETY Live processes claims using the information and events made available to it by connected platforms. A claim generally must satisfy the seller’s configured requirements, which may include registration, item or option identification, price, available quantity and per-customer limits. Comments or platform events can sometimes arrive late, out of order, duplicated or incomplete. Sellers may review and correct outcomes where the Service allows.

When an item reaches its available quantity, additional eligible claims may be placed on a waitlist if that feature is enabled. A waitlist position does not guarantee a purchase.

5. Payments, gateways and fees

AMCIETY Pay helps present payment options and organize transaction information. Unless expressly stated otherwise, AMCIETY is not a bank, e-money issuer, card network or the underlying payment processor. Integrated payment transactions are also subject to the terms, availability, security checks and rules of the applicable payment provider.

Sellers may configure certain charges or gateway fees where permitted. The amount shown to a customer should be reviewed before payment. Manual payments, including bank transfer or QR-based methods, may remain pending until the seller verifies receipt. AMCIETY does not guarantee that a screenshot or uploaded payment proof represents a completed or valid payment.

Any AMCIETY subscription, platform or service fee will be disclosed before it is charged. We may change fees prospectively with reasonable notice where applicable.

6. Prohibited use

• Do not sell or facilitate illegal, counterfeit, fraudulent, dangerous or platform-prohibited goods or services.
• Do not submit false claims, false payment proofs, misleading transaction information, or use multiple identities to evade seller rules.
• Do not interfere with, overload, probe, scrape, reverse-engineer or attempt unauthorized access to the Services.
• Do not use the Services to spam, harass, impersonate others, distribute malware, or violate the rights of others.
• Do not use the Services in a way that violates applicable law or the rules of Meta, a payment provider, or another third-party platform you use.

7. Third-party services and availability

The Services depend on third parties such as Meta/Facebook/Messenger, hosting providers, internet and mobile networks, and payment providers. Changes, outages, permission restrictions, API limits or account actions by those providers can affect features or availability. We work to maintain the Services but do not promise uninterrupted or error-free operation.

8. Privacy and data

Our Privacy Policy explains how AMCIETY handles personal information. Sellers may also have their own privacy obligations to their customers. If you want information associated with you deleted, see our Data Deletion instructions.

9. Content and intellectual property

You retain ownership of content you provide, such as product information, shop branding, messages, uploaded images and payment instructions. You give us a limited permission to host, process, reproduce and transmit that content as necessary to operate, secure and improve the Services. AMCIETY retains ownership of its software, design, branding and other proprietary materials.

10. Suspension and termination

We may restrict or suspend access when reasonably necessary to protect users, the Services or third parties; investigate suspected abuse or fraud; comply with law or provider requirements; or address material violations of these Terms. You may stop using the Services at any time, subject to any outstanding obligations between you and other users or providers.

11. Disclaimers and limitation of liability

The Services are provided on an “as is” and “as available” basis to the extent permitted by law. AMCIETY does not guarantee sales, claim outcomes, payment completion, buyer behavior, seller performance, uninterrupted third-party access, or that every platform event will be received.

To the fullest extent permitted by applicable law, AMCIETY will not be liable for indirect, incidental, special, consequential or lost-profit damages arising from use of the Services. Nothing in these Terms excludes rights or liabilities that cannot lawfully be excluded.

12. Changes to these Terms

We may update these Terms as the Services change or as required for legal, security or operational reasons. We will update the effective date on this page and provide additional notice when appropriate. Continued use after an update takes effect means you accept the revised Terms.

13. Governing law

These Terms are governed by the laws of the Republic of the Philippines, without limiting any mandatory consumer rights that apply to you.

14. Contact